Costing Uncertainty

Costing Uncertainty This week’s blog is based on a discussion I had with my spouse recently while booking a vacation. It touches on an important negotiation principle: valuing or costing uncertainty. Most labour negotiations involve some degree of uncertainty. The future state of the economy, the performance of the business and labour market conditions all […]

Continue reading

4 Easy Rules for Bargaining Late

Years ago when I first got elected to a union bargaining team, I had images of bargaining late with night bargaining sessions and tense exchanges in the early morning hours. After nearly a decade chairing teams and negotiating agreements worth anywhere from a few million dollars to hundreds of millions of dollars, only a few […]

Continue reading

Endowment Bias: I got it & I like it

Our friends at the Harvard Negotiation Project and authors of books like Getting to Yes would have you believe that negotiations is or ought to be a perfectly rational process. We know from our lived experience and countless pop psych books that people are not perfect rational actors. Cognitive biases affect how we process information […]

Continue reading

Negotiation Mastery at HBX: A Student’s Review

Negotiation Mastery at HBX I recently took a certificate in Negotiation Mastery at HBX, the Harvard Business Extension School. In this post I am going to talk about my experience at HBX with the negotiation mastery course. What is Harvard Business Extension School? Harvard business extension school or HBX for sort it is Harvard Business […]

Continue reading

Say Yes in a Negotiation

How to Say Yes in a Negotiation Lots of negotiation texts make a lot of the concept of being able to disagree without being disagreeable. Given significantly less attention is the concept of been able to agree without being disagreeable or how to say yes in a negotiation. In this post I’m going to review […]

Continue reading

Life Saving Negotiation: A Case Study

Highly persuasive negotiation techniques that allow you to continue the conversation while looking for an agreement are important in a myriad of circumstances. One of the most obvious examples of when highly persuasive techniques are important are when you undertake a life saving negotiation. In his book Don’t Split The Difference Chris Voss teaches negotiation […]

Continue reading

Language Impacts Negotiations

Language Impacts Negotiations Negotiation is about communication. Recently Facebook bots that were designed to learn how to negotiate were allowed to interact with each other in order to learn how to negotiate. For the full story have a look at this article. It got me thinking about the importance of the fluid nature of language […]

Continue reading

Mutualizing Conflict Resolution in Critical Care

Mutualizing, Conflict Resolution & Critical Care There I was on my weekend off at a dinner party talking with some people telling stories over a beer, when the best example of mutualizing to resolve a conflict was laid at my feet for the taking. Mutualizing is when you find a common interest shared by parties […]

Continue reading

Alternative Dispute Resolution | What it is & How it Helps

Alternative Dispute Resolution vs Dispute Resolution There is some debate right now about whether the term dispute resolution or alternative dispute resolution is the proper name for Arbitration, Mediation and other options that are not litigation. The folks who want to keep alternative in the name see the traditional dispute resolution mechanism as being litigation […]

Continue reading

BATNA Defined

If you’re like me you may be uncomfortable negotiating for something that you don’t know much about. I run into this discomfort every time something goes wrong with my car. I am decidedly not a car guy. I don’t know the difference between a crankshaft and a camshaft, so I am understandably concerned when I […]

Continue reading