Dealing With Grievances

Do you have a number of unresolved grievances? Are you wondering what you can do about them? Does the thought of dealing with grievances make you shudder? Elaine Newman discusses the trouble each side may have in dealing with grievances. She notes management falls victim to the 3 Ds Duck dealing with a question Defer […]

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Define Mediator | Mediator Defined

How Do You Define Mediator? The question of how you define mediator and how you define mediation certainly have related answers. In its simplest form the definition of mediator is a person who mediates. That is neither a satisfying or useful answer to the question. First we have a turn our minds to the process […]

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Mutualizing Conflict Resolution in Critical Care

Mutualizing, Conflict Resolution & Critical Care There I was on my weekend off at a dinner party talking with some people telling stories over a beer, when the best example of mutualizing to resolve a conflict was laid at my feet for the taking. Mutualizing is when you find a common interest shared by parties […]

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Alternative Dispute Resolution | What it is & How it Helps

Alternative Dispute Resolution vs Dispute Resolution There is some debate right now about whether the term dispute resolution or alternative dispute resolution is the proper name for Arbitration, Mediation and other options that are not litigation. The folks who want to keep alternative in the name see the traditional dispute resolution mechanism as being litigation […]

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BATNA Defined

If you’re like me you may be uncomfortable negotiating for something that you don’t know much about. I run into this discomfort every time something goes wrong with my car. I am decidedly not a car guy. I don’t know the difference between a crankshaft and a camshaft, so I am understandably concerned when I […]

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17 Camels | How Others Help Resolve Conflict

In this TED talk negotiation guru William Ury talks about the secret to peace and how others help resolve conflict. Click Here to open video in new window 17 Camels He starts with the story of three brothers who were willed 17 camels. The first brother was given half the camels, the second brother was […]

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Mediation Dos and Don’ts | What you need to know

Mediation Dos and Don’ts Going into a mediation can be stressful. That stress is amplified if you are unrepresented. This infographic provides a mediation cheat sheet full of mediation dos and don’ts. If you follow this advice you have a much better chance of getting to a deal. Mediation Dos and Don’ts: Do Stay at […]

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How Can Mandatory Mediation Be Voluntary?

Voluntary or Voluntold? Most Mediators, including me, think that one of the most foundational parts of mediation is its voluntariness. But we live in a world with mandatory mediation, so what gives? How can mediators define mediation by its voluntariness but support people being forced into mandatory mediation? Ontario Mandatory Mediation Program The Ontario Mandatory […]

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Become a Better Negotiator

Become a Better Negotiator With Just 1 Question! What if I told you there is one question that just by asking it and listening to the answer would make you become a better negotiator? New and inexperienced negotiators assume that the most important question in a negotiation is: What’s in it for me. That’s a […]

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Spectrum of Mediation: Evaluative Mediator

This is the first of a three part series on the spectrum of mediation. The spectrum of mediation host three main types or styles of mediation from the most direction and influence of the mediator to the least these types are, Evaluative Mediation, Facilitative Mediation and Transformational Mediation. This post focuses on what Evaluative Mediation […]

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