I am often asked why mediators can get a deal that the parties themselves can't. Mediators use a number of strategies and skills throughout the mediation process to help parties in conflict. The exact strategies they employ depend on the conflict and the parties since solutions need to be customized to what the parties are experiencing. The rough process for problem solving is welcoming the people to mediation, helping them share their perspectives, teasing out the issues at play, helping generate options that would solve the problem(s), evaluating the options and picking the best one and concluding with an agreement.
The Mediation Process
You can find more information about mediation from Wakely Mediation or from the Alternative Dispute Resolution Institute of Ontario.
Or check our some more posts from the Negotiation and Mediation Blog below: