Brampton Professional Fire Fighters Association, Local 1068 vs. The Corporation of the City of Brampton
Summary of Arbitration Decision: Issue The Brampton Professional Fire Fighters Association filed a grievance against the City of Brampton. They argued that the imposition of a Reasonable and Customary Limit (RCL) on eye exams violated the collective agreement. Background A firefighter’s claim for an eye exam was partially paid due to the application of an […]
Continue readingNeed to Know: Confidentiality of Workplace Mediation
If you are a manger thinking about hiring a mediator or if you are a workplace party who is about to participate in a workplace mediation, this article is for you. Knowing about the confidentiality of workplace mediation helps you know what to expect from the mediation process. Is workplace mediation confidential? Workplace parties involved […]
Continue readingAnchors Away! Using Anchors in Negotiations
What are anchors in negotiations Humans are terrible at judging stuff objectively. We use comparison for virtually all judgements. Anchors in negotiation exploit this human trait. An anchor offer is when one party starts with an offer that is very high or very low. Usually but not always the anchor is beyond the stretch goal. […]
Continue readingWorld Voice Day! Use Your Voice in Negotiation
It’s world voice day. A day where your friendly neighbourhood otolaryngologist wants to raise awareness about the importance of voice and getting help if you develop voice issues. There is no question that your voice is important to what and how you communicate during a negotiation, but have you thought about the importance of vocalics […]
Continue readingControlling Your Emotions While Negotiating
Emotions While Negotiating Emotions are an essential part of any negotiation. Framing interests in a way that avoids negative emotions and promotes positive emotions in your other is important work. This post is not about those emotions. This post is about recognizing and dealing with your emotions while negotiating. To paraphrase William Ury, the greatest […]
Continue readingMediation Supports Employee Mental Health
The emotional wellness of work is a big concern for employers and employees. Mediation can support many of the factors that experts say make workplaces psychologically safe. The Canadian Standards Association released a national standard on psychological health and safety in the workplace. This post explores how mediation supports employee mental health using the national […]
Continue readingEmpathy in Negotiations
Empathy while negotiating is essential to maximizing value and closing deals. Empathy is the act of understanding the emotions of the other negotiators. Negotiators are People First In Getting to Yes Fisher and Ury observed that negotiators are people first and encouraged you to separate the people from the problem. They taught that it was […]
Continue readingDefine ZOPA: Zone of Potential Agreement
This article will define ZOPA and help you understand ZOPA in negotiations. After reading it you will know what ZOPA is, why ZOPA matters, and how ZOPA can be expanded and probed. At the end of the post, you will find a few more examples of determining a ZOPA. Define ZOPA ZOPA is an acronym […]
Continue readingMediation Dos and Don’ts | What you need to know
Mediation Dos and Don’ts Going into a mediation can be stressful. That stress is amplified if you are unrepresented. This infographic provides a mediation cheat sheet full of mediation dos and don’ts. If you follow this advice you have a much better chance of getting to a deal. Mediation Dos and Don’ts: Do Stay at […]
Continue readingHow to Participate in a Zoom Mediation – An Illustrated Guide
So you have been invited to participate in a zoom mediation or arbitration, but you’re not sure how the software works or you are feeling uneasy about participating online. This guide covers how to participate in a Zoom Mediation. Getting Started with Zoom Mediation Whether you are a party, a lawyer or a witness your […]
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